Delivery Policy

Shipping Information

Processing Time

• Orders are usually processed within 1-2 business days
• You will receive an email confirmation once your order has been shipped
• Business days are Monday through Friday, excluding public holidays

Shipping Methods

We offer the following shipping options:

1. Standard Delivery by Royal Mail
   
   • Standard items will be dispatched same day (cut-off time 1pm)
   • Personalised items will be shipped in 2 working days. Please contact us before ordering about time frame.
   • Made-To-Order items dispatch time may take up to 3 days
   • Estimated delivery time: up to 4 business days
   • Estimated delivery times are not guaranteed
   • Tracking number provided
   • UK Mainland only
2. Express Delivery by UPS
   
   • Standard items will be dispatched same day (cut-off time 1pm)
   • Personalised items will be shipped in 2 working days. Please contact us before ordering about time frame.
   • Made-To-Order items dispatch time may take up to 3 days
   • Estimated delivery time: 1-2 business days (This may exclude remote areas)
   • Estimated delivery times are not guaranteed
   • Available for selected locations
   • Tracking number provided
   • UK Mainland only

Shipping Costs

• Standard delivery by Royal Mail is free of charge.
• Express shipping costs (UPS) will be displayed at checkout before payment

International Shipping

• We do not ship goods outside of UK.
  

Important Notes

Delivery Address

• Please ensure your shipping address is complete and accurate
• We cannot be held responsible for delays or non-delivery due to incorrect address information
• Address changes cannot be made once the order has been shipped

Tracking Your Order

• Tracking information will be sent to your email
• You can track your package using the provided tracking number
• Contact us if you haven't received tracking information within 3 business days of order confirmation

Delivery Attempts

• The carrier will make a few delivery attempts. If failed please contact delivery agent
• If nobody is available to receive the package, a notice will be left with further instructions
• Packages may be delivered to a local collection point if delivery cannot be completed

Package Receipt

• Please inspect your package upon delivery
• Any visible damage should be noted on the delivery receipt
• Take photos of any damaged packaging before opening

Delays and Issues

Potential Delays

We strive to meet our delivery estimates, but delays may occur due to:

• Adverse weather conditions including natural disasters
• Transportation issues
• High volume periods (holidays, sales events)
• Government actions

Lost or Damaged Packages

• Report any issues within 48 hours of scheduled delivery
• Provide photos of damaged items if applicable
• Contact our customer service for immediate assistance

Contact Information

For any delivery-related questions:

• Email: contact@laseratorium.com
• Response Time: Within 24 hours

Special Considerations

• Additional fees may apply for remote locations
• Specific delivery time slots can be arranged for certain locations (additional charges may apply)

Delivery Restrictions

• Certain items cannot be shipped to specific locations
• We reserve the right to restrict delivery methods for certain products
• Some locations may have limited delivery options available

Our Commitment

We are committed to:

• Providing accurate delivery timeframes
• Ensuring safe and secure delivery of your items
• Maintaining communication throughout the shipping process
• Resolving any delivery issues promptly and professionally

For any questions or concerns about our delivery policy, please don't hesitate to contact our customer service team.